IV Clinic is a trading name of 420 Ltd
Feedback & Complaints Policy
At IV Clinic, we take pride in our exceptional customer service and the high-quality products and services we offer. If you have any concerns or feedback regarding your experience with IV Clinic, you are welcome to share them by sending an email to Hello@ivclinic.co.uk. We strive to acknowledge all emails sent to this address within 5 working days.
Right to Refuse
We retain the right to decline service to individuals who exhibit rudeness or aggression towards our staff members.
Website Use
Terms Modification:
We reserve the right to update these Terms and Conditions periodically. We encourage our customers to check this page regularly to stay informed about any relevant changes.
Website Updates:
We may make alterations to our website to align with changes in our services and the needs of our users.
Website Suspension or Withdrawal:
While we make our website available free of charge, we cannot guarantee uninterrupted access. We may suspend, withdraw, or limit access to all or parts of our website for operational reasons. We will endeavour to provide reasonable notice of any such action. Users are responsible for ensuring that others who access our website via their internet connection are aware of and adhere to these Terms and Conditions.
Use of Website Material
Ownership:
We hold the intellectual property rights to our website and its content, protected by copyright laws. Users may print or download extracts from our website for personal use, but must not alter the material or use it for commercial purposes without obtaining a licence.
Information Reliability:
While our website serves as a resource for general healthcare information, it is not intended to replace medical advice. We make efforts to maintain accurate and up-to-date content but do not guarantee its completeness or accuracy.
External Links:
Links to third-party websites provided on our website are for informational purposes only. We do not endorse or control the content of these websites, and users access them at their own discretion.
Liability
Product Usage:
Products purchased from IV Clinic are intended for personal use only, and commercial use is prohibited. We are not liable for any loss of profit, business interruption, or other related damages.
Limitation of Liability
Our liability under a contract is capped at the total value of that contract, including the price of products and additional services. We are not liable for various circumstances outlined in our terms, including decisions based on laboratory results and delays or losses in sample transit.
Exceptions to Liability Limitation
We do not exclude liability for death or personal injury resulting from negligence, fraud, breaches of consumer rights legislation, or defective products.
Events Outside Our Control
We are not responsible for delays or failures in fulfilling our obligations under a contract due to circumstances beyond our control, such as natural disasters or industrial actions.
Modification of Services and Ingredients Clause
Service Flexibility
IV Clinic reserves the right to adjust, change, or substitute ingredients and dosages in our drips and injections as necessary to ensure continued service provision amidst market fluctuations and ingredient availability.
Notification
Adjustments may be implemented without prior notice.
Client Consent
By utilising our services, clients acknowledge and consent to potential modifications.
Date created: 9 July 2024